Maximum monthly salary: HKD30k/month
Contract duration: 12 months
Job description
We are looking for a skilled Community Manager to manage the day-to-day operations of an interactive customer community for a leading bank. This community provides customers with an online platform to exchange their banking experiences and co-create banking journeys with the bank to best meet their needs. It also promotes customer advocacy through word-of-mouth marketing. As the Community Manager, you will be responsible for the following:
- Reviewing posts and comments published in the community by members on a daily basis
- Responding to customer posts and answering simple, unauthenticated inquiries
- Staying alert to incidents and complaints and escalating them as appropriate
- Sharing engaging posts related to banking topics on behalf of the bank
- Compiling a monthly newsletter with a member activity dashboard
- Creating engagement activities to maintain member interest and participation
- The candidate may be required to work specific hours on weekends and public holidays based on business needs.
About the Candidate
The ideal candidate for this position should possess the following qualifications:
- University degree holder
- Excellent communication skills in both verbal and written Chinese and English
- Have good understanding of social media trends and popular culture, with a good sense of humor
- Good analytical skills and attention to detail
- Prior experience in banking or social media content management is an advantage
