As the Renewals Manager, you will lead our retention efforts for Group Life and Medical Products, ensuring high renewal rates and strong ongoing relationships with our broker partners. You will manage a team member while focusing on relationship maintenance, negotiation strategies, and service excellence to protect and grow our existing book of business.
Key Responsibilities
- Lead and oversee the renewals process for Group Life and Medical products (employee benefits)
- Develop and implement retention strategies to maintain and improve renewal rates
- Build and nurture strong relationships with brokers and agents, serving as their key point of contact for renewals
- Manage renewal pricing negotiations to balance competitiveness with profitability
- Analyze renewal performance metrics and develop action plans to address challenges
- Provide expert consultation to brokers regarding policy adjustments and plan optimization
- Collaborate with underwriting and claims teams to resolve issues impacting renewal outcomes
- Coach and develop one direct report, providing guidance and support for their professional growth
- Create regular reporting on renewal performance and pipeline forecasting
- Identify cross-selling opportunities within existing client base
- University degree or above, preferably in Business Management/Marketing or related disciplines
- Minimum 8 years of experience in group insurance with demonstrated success in account management or renewals
- Strong understanding of Group Life and Medical product pricing and underwriting principles
- Proven negotiation skills and ability to maintain business relationships
- Experience managing staff preferred
- Holder of IIQE Paper 1, 2 & 3 is required
- Established relationships with brokers and agents in Employee Benefits sector
- Excellent interpersonal and communication skills with ability to influence stakeholders
- Strong analytical abilities for evaluating renewal performance and business trends
- Results-oriented with demonstrated ability to meet retention targets
- Native Cantonese speaker with fluency in English and Mandarin
