Role duration: From now until end of May 2025 (around 6 months)
Max salary: HKD 25,000
Job Description:
- Handle scheme member inquiries and complaints from members, employers, fund managers, external trustees and authorities, make sure to provide appropriate solutions in a profession and timely manner
- Liaise with internal parties to resolve scheme member requests or enquiries and provide quality services to scheme members
- Work with other team members to maintain high level of KPIs
- Prepare request and review user requirement for system enhancement
- Monitor and coordinate various UATs or project if necessary
- Participate in various departmental projects and serve as cross support for other teams within Member Services as needed
- Support daily operation business for administration tasks and reporting
- Prepare the monthly reports to internal and external parties
- Provide support to the team manager and carry out other ad-hoc tasks as assigned
- Degree holder preferable in Business/Communication/or related disciplines
- Minimum 2 years' solid experience in customer services related industry; Strong MPF/ pension knowledge is an advantage
- Good communication skills, professional telephone manner and complaint handling skills are essential
- Strong sense of responsibility with good problem-solving skills
- Customer-focus, open-minded, flexible, logical and systematic thinking with positive working attitude
- Strong interpersonal and communication skills, capable to attend to details
- Capacity to multi-task, manage time effectively and work independently under pressure to fulfill assigned tasks by the timeline
- Demonstrate strong sense of risk and control
- Excellent command in spoken and written English and Chinese (including Mandarin)
- Proficient in MS Office
